Refund Policy

Effective Date: 1st January 2026
Last Updated: May 2026

Raja Luck (rajaluck.net.in) aapke transactions ko transparently aur fairly handle karta hai. Yeh refund policy explain karta hai ki kab aur kaise refunds process honge.

1. General Refund Principles

  • Raja Luck par game outcomes final hote hain — agar aap legitimately game khelte hain aur lose karte hain, refund nahi milta
  • Refunds sirf specific situations mein process kiye jaate hain (niche detail mein hai)
  • Refund decisions Raja Luck management ki discretion par hote hain
  • Refund process karne mein 5-15 business days lag sakte hain
  • Same payment method par refund hota hai jis se deposit kiya gaya tha

2. Eligible Refund Situations

Aap refund ke liye eligible hain in cases mein:

2.1 Duplicate Deposits

Agar accidentally same amount do baar deposit ho gaya — duplicate amount refund hoga within 5-7 business days.

2.2 Technical Errors

Agar humari technical error ki wajah se:

  • Aapka deposit successful huwa lekin balance mein nahi aaya
  • Game crash huwa aur bet amount stuck ho gayi
  • Withdrawal kiya lekin amount account mein nahi aaya
  • System glitch ke karan unfair loss huwa

To full refund process kiya jayega.

2.3 Unauthorized Transactions

Agar aapke account se aapki permission ke bina koi transaction ho gaya (account hack):

  • Within 24 hours report karna zaroori hai
  • Investigation ke baad refund decide hoga
  • Account security strengthening process bhi hoga

2.4 Bonus Cancellation

Agar aap bonus claim nahi karna chahte:

  • Bonus use karne se pehle cancel karein
  • Original deposit amount refundable hai
  • Bonus amount waapas le liya jayega

3. Non-Refundable Situations

Yeh situations refundable nahi hain:

  • ❌ Game mein legitimately lose hone par
  • ❌ Personal change of mind (mood badal gaya)
  • ❌ Apni galti se wrong bet lagana
  • ❌ Bonus claim karne ke baad cancel karna
  • ❌ Wagering requirements complete kiye bina withdrawal
  • ❌ Account terms violation ke baad freezed amount
  • ❌ Successful withdrawal jo wrong account mein gaya (aapki galti se)
  • ❌ Gift codes redeem karne ke baad cancel
  • ❌ 30 days se purane transactions

4. Refund Request Process

Refund request karne ke liye yeh steps follow karein:

  1. Email Karein: payments@rajaluck.net.in par detailed email bhejein
  2. Subject Likhein: "Refund Request - [Your User ID]"
  3. Information Provide Karein:
    • Registered mobile number
    • User ID
    • Transaction ID
    • Date aur time of transaction
    • Amount
    • Reason for refund
    • Screenshots/proof (if applicable)
  4. Wait for Response: 24-48 hours mein response milega
  5. Investigation: Humari team transaction investigate karegi
  6. Decision: Refund approve ya reject hone par aapko inform kiya jayega
  7. Processing: Approved refunds 5-15 business days mein process honge

5. Refund Processing Time

Payment MethodProcessing Time
UPI (Google Pay, PhonePe, Paytm)3-7 business days
Bank Transfer (NEFT/IMPS)5-10 business days
Net Banking5-10 business days
Wallets (Paytm, Amazon Pay)3-7 business days
Credit/Debit Card10-15 business days

Note: Bank processing time depend karta hai aapke bank par. Hum sirf apni taraf se process karne ka time guarantee karte hain.

6. Refund Amount Calculation

Refund amount calculate hone mein yeh factors consider hote hain:

  • Original transaction amount
  • Used balance (agar partially use kiya gaya)
  • Bonus amount (yeh deduct ho jayega)
  • Payment gateway charges (non-refundable)
  • Applicable taxes

7. Bonus & Promotional Refunds

  • Welcome bonus refundable nahi hai — sirf wagering requirement complete karne par hi withdrawable hai
  • Gift codes redeem karne ke baad cancel nahi ho sakte
  • Promotional bonuses ka cash value nahi hota
  • Free spin/bonus money se earnings withdraw karne ke specific rules hain

8. Chargebacks & Disputes

⚠️ Important Warning: Bina humse contact kiye bank ke saath chargeback initiate karna serious matter hai. Aisi situations mein:

  • Aapka account permanently banned ho jayega
  • Future mein register nahi kar sakte
  • Legal action liya ja sakta hai
  • Other platforms ke saath bhi report kiya ja sakta hai

Hamesha pehle humse contact karein — hum reasonable solution find karenge.

9. KYC Requirements

Refund process karne ke liye:

  • Account verified hona zaroori hai
  • KYC documents submit hone chahiye
  • Aadhaar/PAN card details match karne chahiye
  • Bank account verified hona chahiye

10. Time Limit for Refund Requests

  • Technical Errors: 7 days within transaction
  • Duplicate Deposits: 30 days within transaction
  • Unauthorized Transactions: 24 hours within detection
  • Bonus Cancellations: 7 days from claim

Time limit ke baad ki gayi requests entertain nahi hongi.

11. Right to Refuse Refund

Raja Luck refund refuse kar sakta hai if:

  • Fraudulent activity detect hoti hai
  • Account terms violate kiye gaye hain
  • Refund abuse ki history hai
  • Multiple accounts detect hote hain
  • Bonus abuse pattern hai
  • Money laundering ka suspicion hai

12. Customer Support for Refunds

Refund related queries ke liye:

  • Primary Email: payments@rajaluck.net.in
  • Backup Email: support@rajaluck.net.in
  • Live Chat: Available 24/7 on platform
  • Response Time: 24-48 hours
  • Investigation Time: 3-5 business days

13. Changes to Refund Policy

Hum kabhi bhi yeh refund policy update kar sakte hain. Major changes hone par users ko email ya in-app notification ke through inform kiya jayega.

Our Promise: Hum fair aur transparent refund process maintain karte hain. Genuine issues ke liye hum hamesha aapki help karenge.

Related Pages: Terms & Conditions | Contact Us | Privacy Policy

Scroll to Top